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How do I get a $1,500 refund for my father for a service (Extreme Alpha) that he can't use?

He signed up for a service that was going to make him money right away.Well come to find out he does not qualify for the options level that is required to use the service.

I have contacted Agora but have not received any kind of response.

What do I do?If he can't get a refund it is money just thrown away!

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how to sigh up for the program by April 21,2017 agora financial rewardsPlease explain

Please explain how this program works? Do I need to invest any money or what!! Thank you for your attention to this note.

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