This company is a scammer, I signed up for a free trial before the 14 days were up I cancelled the trial and was promised no funds would be taken from my account $44 was then taken from my account. I contacted them for a refund and was told they hadn't taken any money and my subscription was cancelled.
1 month later another it was taken. I have emailed them on multiple occasions and have had no real result with the conversation, they say it's a rolling subscription, even though I cancelled the initial trial! I am now in the process of contacting Trading Standards and the Financial Ombudsmen, which is sad because they also have a sixty-day money back guarantee. I was well within this time period, I have now had to change my bank card to stop them taking any more money.
They do not get back to you within the said time and the staff are all unhelpful. Bewerk
Product or Service Mentioned: Agora Financial Free Trial.
Reason of review: Poor customer service.
Monetary Loss: $44.
Preferred solution: Full refund.
I didn't like: Failure to provide a refund within the money back guarantee.